Refund policy

Last Updated: 05/02/2025

 

PHYSICAL PRODUCTS

 

Thank you for purchasing our products. We value your satisfaction and strive to provide high-quality products that meet your needs. However, due to the made to order process of all products in our shop, we are unable to accept returns or exchanges. Please double check the size charts and descriptions of the items before purchasing. If there is a problem with your order or you have any questions regarding our policies, please send a message in our contact section. All sales are final.

 

 

DIGITAL PRODUCTS

 

Thank you for purchasing our digital products. We value your satisfaction and strive to provide high-quality digital products that meet your needs. However, due to the nature of digital products, all sales are final, and we do not accept returns. Please review our refund policy below for more details.

 

Refund Eligibility

 

We understand that there may be exceptional circumstances where a refund is warranted. Refunds for digital products may be considered under the following conditions:

 

1. Technical Issues:

   - If the digital product is found to be defective, unusable, or incompatible with the advertised systems or software.

   - If the product fails to deliver the promised functionality as described on our website or in the product documentation, we will consider issuing a refund under the following conditions:

 

Accurate Description: The specific feature or functionality that is not working as promised must be explicitly described on our website or in the official product documentation. Claims based on assumptions or misunderstood product descriptions will not be eligible.

 

Reproducible Issue: The issue must be reproducible and verifiable by our technical support team. You may be required to provide detailed steps, screenshots, or video recordings demonstrating the issue to help our team identify and confirm the problem.

 

Timely Reporting: The issue must be reported to our support team within 15 days of purchase. Issues reported after this period may not be eligible for a refund.

 

Troubleshooting Steps: You must have attempted all reasonable troubleshooting steps as suggested by our support team. This may include following provided instructions, installing updates, or trying alternative methods to resolve the issue.

 

Extent of Non-Functionality: The non-functioning feature must significantly impact the usability of the product. Minor bugs or inconveniences that do not substantially affect the overall functionality or performance of the product will not be considered for a refund.

 

2. Duplicate Purchase:

   - If you accidentally purchase the same product more than once.

 

3. Unauthorized Transactions:

   - If your account was compromised and a purchase was made without your consent.

 

Refund Request Process

 

To request a refund, please follow these steps:

 

1. Contact Us:

   - Email our support team at ejackson@designandcontext.com within 15 days of your purchase.

   - Include your order number, the product name, and a detailed description of the issue or reason for the refund request.

 

2. Assessment:

   - Our support team will review your request and may contact you for additional information or troubleshooting steps.

   - If necessary, we may request evidence of the issue (e.g., screenshots, error messages).

 

3. Decision:

   - We will notify you of our decision within 5-7 business days of receiving your complete refund request.

   - If your request is approved, we will process the refund to your original method of payment. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

 

Non-Refundable Circumstances

 

Refunds will not be granted under the following conditions:

 

1. Change of Mind:

   - We do not provide refunds if you change your mind after purchasing the digital product.

 

2. Product Misuse:

   - Refunds will not be issued for issues arising from improper use or modification of the product.

 

3. Unreported Issues:

   - If you fail to report technical issues or other problems within 15 days of purchase.

 

Contact Information

 

If you have any questions about our refund policy, please contact us at:

 

- Email: ejackson@designandcontext.com

We appreciate your understanding and cooperation.

 

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**Note:** This refund policy is subject to change without notice. Please review it regularly for any updates.

 

By purchasing our digital products, you agree to this refund policy.

 

Design and Context reserves the right to refuse a refund request if it does not meet the criteria outlined above.